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Your iTdept. believes that User Support is an indispensable service to maintain your users productivity. If a desktop is causing problems your productivity drops. Systems crash for no apparent reason. You get thrown out of an application and lose hours of work !
Our End-User Support center has one objective - keeping you productive.
Tied in with a Service Level agreement (SLA), we'll know your environment and can resolve 90% of your problems within minutes.
If you're really stuck we'll setup a remote support session and if that doesn't nail it, be on-site to tackle the problem hands-on, all within the guaranteed SLA response time.
No Helpdesk tickets, No answering machines, No computer geeks, No excuses,
Just helpful humans !
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User Support