". . . your system will fail when you least expect it !

Its not a matter of  'if '

but 'when' and to what extent!"

Our services are flexible and specifically targeted to small - medium sized organisations.  Each service  can be offered individually or combined into a solution package.

A complete package consists of essential core services:

Disaster Recovery Plan

Think for a moment, how crippled your organisation would be if your system fails, your data's vanished, your backups won't work!   Your iTdept. is serious about disaster recovery planning.  Its not a question of 'IF' your system will fail but 'WHEN' and to what extent!  There's no beating around the bush on this one. Your system will fail when you least expect it and when you can least afford it!  At best your organisation can suffer from lost revenue - at worst it can be pushed into bankruptcy ! 

Solution ?  Be prepared.  Keep an up-to-date Data Recovery Plan (DRP) ready to spring into action at a moments notice.  Your iTdept. knows exactly what it takes to get your organisation up-and-running as quickly as possible when disaster strikes!

We do DRP's right.

Site audit

Providing real support is not only about knowing about system but more about knowing your environment and how you use your systems, the priorities and how you operate.  We will carry out an extensive site audit, documenting, the hardware, software and network infrastructure you use. This documentation is processed and updated to reflect any changes which take place on the system.  We familiarise ourselves with your environment so that we know what we're talking about when you call in a problem !

Server Management

The server is the fulcrum of system operations.  It is probably the single most essential component in the entire system.  It controls your systems connectivity, data and security.  Your iTdept. has the knowledge to keep your server/s operational.  We'll take care of security, data, backups, print services and a data recovery plan which is always ready for action.

Network & System Administration

Adding new users, changing user rights and setting up shares are essential tasks for the day-to-day running of your system.  We are geared to do most of these tasks remotely and at a moments notice.

Desktop Maintenance

We recognise that the desktops are the productivity tool of your organisation. That's why we've developed a proven recipe to keep them going.  We keep your desktops up-to-date with the latest Operating System updates and patches, Anti-virus signatures, keep a close check on rogue data and email message stores, temporary system files, performance and unusual behaviour.

End User Support

Your iTdept believes that User Support is an indispensable service to maintain your users productivity.  If a desktop is causing problems your productivity drops.  Systems crash for no apparent reason. You get thrown out of an application and lose hours of work !  Our End User Support centre is prepared to tackle your user problems to keep you productive.  We know your environment and can resolve 90% of your problems within minutes and probably over the phone.  If you're really stuck we'll be on-site to tackle the problem hands-on.

No answering machines, No computer robots, just helpful human beings !

To have a representative call you today click here.